Refund Policy

SoloPage is not obligated to provide you a refund at any time. You have 48 hours after the transaction to request for a refund, but please be advised that we reserve the right to decline that request should we see that a large number of credits have been used up, or potential abuse of our system.

Refund Request Requirements

To be considered for a refund, you must:

• • Submit your request within 48 hours of the transaction
• • Use our help portal in your dashboard or contact page
• • Provide your account email and order details
• • Not have violated our Terms of Service
• • Not have previously received a refund for any account

To request a refund, you must submit your request within 48 hours of your transaction through one of these methods:

1. 1. Help Portal: Access the help portal inside your user dashboard and submit a refund request
2. 2. Contact Page: Use our contact page to submit your refund request with your account details
3. 3. Required Information: Include your account email, order ID, and reason for the refund request
4. 4. Review Process: We will review your account usage and request within 3-5 business days

We reserve the right to decline refund requests in the following situations:

• • Request made more than 48 hours after the transaction
• • Large number of AI credits have been used up
• • Excessive usage of form submissions or analytics features
• • Creation, editing, or publishing of multiple websites
• • Potential abuse of our system detected
• • Violation of our Terms of Service or Acceptable Use Policy
• • Previous refund requests for any account or subscription
• • Custom domain purchases or third-party service integrations

If your refund request is approved (which we reserve the right to decline), processing times vary by payment method:

Note: Review of refund requests typically takes 3-5 business days before a decision is made. We reserve the right to decline any refund request.

You can cancel your subscription at any time through your account settings. Cancellation will:

• • Take effect at the end of your current billing period
• • Allow you to retain access to paid features until the end of your billing cycle
• • Not automatically trigger a refund
• • Require a separate refund request if you want your money back

If you dispute a charge with your bank or credit card company without first contacting us, we may suspend your account until the dispute is resolved. We encourage you to contact our support team first to resolve any billing issues. Please note that chargebacks do not guarantee refunds and may result in account termination.

For refund requests or billing questions, please contact us:

We may update this Refund Policy from time to time. We will notify you of any material changes by:

• • Sending an email to your registered email address
• • Posting a notice on our website
• • Updating the "Last updated" date at the top of this policy